Return And Refund Policy
Things that are modified or removed to test will not be returned. Data List returned which has accuracy of 90% will not be returned. Data Lists are uniquely identified by the markings on the part.
All issues must be reported in the form of a letter sent by mail, email or FAX in order to determine if there is the issue with a specific piece of equipment.
In case of a more bounces more than 15%, please contact our customer care department within 24 to 48 hours from the time you received the Data List, or do not accept the package from the shipper. Do not send the part back before you have received an RMA (Return Merchandise Authorization) add Return Merchandise Authorization in brackets. The return of the List to the buyer and Infonautics Data Solutions must be supplied with an proof of bounces number once it is sent back. The data List has to be returned within 7 business days from receiving. Data list returned to Infonautics Data Solutions will be delivered to the correct address as stated in the RMA instructions at the cost of the customer. When the Data List is returned we’ll gladly provide an entire refund of the purchase price in its original form or issue a replacement contacts. When the Data list is returned it will be checked and if approved, the credit request will be sent to the accounting department. Refunds to customers are granted after the item returned is inspected and verified.
We stand by our Accuracy and aim to put you, our client comfortable when you purchase an auto part that is used. For any concerns, please contact us at info@infonauticsdatasolutions.com